Gym Plus - Frequently Asked Questions
Everything you need to know about our premium fitness gear and services.
What is the standard shipping time for gym equipment?
Small accessories typically arrive within 3-5 business days. For heavy equipment like power racks or treadmills, please allow 7-10 business days for specialized freight delivery.
Do you offer a warranty on your products?
Yes, all Gym Plus hardware comes with a minimum 12-month structural warranty. High-wear items like resistance bands and yoga mats are covered by a 90-day manufacturing defect guarantee.
What is your return policy for fitness apparel?
We offer a 30-day return policy for all apparel. Items must be unworn, unwashed, and have the original tags attached to be eligible for a full refund or exchange.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Are your weights sold in pairs or individually?
Dumbbells and kettlebells are sold individually unless specified as a 'Set' in the product title. Bumper plates and fractional plates are also sold individually to allow for custom weight configurations.
Do you offer professional assembly services for home gyms?
We partner with local technicians to offer assembly services in select metropolitan areas. You can add 'Professional Assembly' at checkout or contact our support team for a quote.